Privacy policy

By submitting this enquiry you agree to being contact by Hello Mortgage Limited 1. Overview 

Hello Mortgage Ltd is committed to protecting your privacy. 

Hello Mortgage Ltd provide the services and content available on www.hellomortgage.co.uk (together or  individually referred to as “the site”) and are committed to protecting and respecting your privacy. 

This policy (together with the terms of use and any other documents referred to in it) sets out the basis  on which any personal data Hello Mortgage Ltd collects from Users, or that Users provide to Hello  Mortgage Ltd, will be processed. 

Please read the following carefully to understand Hello Mortgage Ltd’s views and practices regarding  your personal data and how it will be treated. 

Hello Mortgage Ltd is responsible for the processing of the personal information you provide us and is  registered with the ICO (Information Commissioners Office) in the UK under the General Data Protection  Regulation. Our registration number is ZA332902. 

  1. Information Collected about our Customers 

In order to provide the highest level of service we will ask for certain personal information, this may be  online or otherwise. When accessing our website, we may also collect information about the devices you  are using or ask a third party to do so on our behalf. 

We only collect information that is pertinent to the service we provide and will retain this information  for only as long as is needed. 

Information will be retained for legitimate business activities, statutory or legal obligations or for  auditing and regulatory purposes. 

Where required in line with the services we provide, we may pass your details on to third parties. We do  this on the understanding that they treat your information as confidential and only use it for the  purpose for which it has been supplied. 

Your personal information will be held securely on our system throughout our relationship with you,  using a variety of systems and controls to protect your data from being used or disclosed in any way it  shouldn’t. This information will include data provided by you or others and may be provided in many  ways including but not limited to

Information provided in applications, emails and letter, telephone calls and conversations held face to  face. Also, information may be acquired from completing forms on our website, customer surveys,  questionnaires, competitions and promotions and through use of our company website or during  financial reviews.

Details of User’s visits to the site including, but not limited to, the referrer page, the pages of the site  accessed, traffic data, location data, web logs and other communication data, along with the time of  these events.

Information received from third parties such as credit reference agencies, mortgage lenders and  insurance companies, social networking and comparison sites or fraud prevention agencies. 

When making an enquiry with us we will ask you to provide some initial contact details. These may  include your name, previous name, address history, date of birth, contact telephone number and email  address. 

If you advise us of a change to your personal information, we will update the records on our database. It  is, however, your responsibility to provide any other party where you may have opened an account or  policy. 

If you apply for a product through Hello Mortgage Ltd, we may ask you for your bank details. Where a  payment is required for costs such as valuations, we may ask for credit or debit card details. We commit  to destroying this information as soon as any payment has been made. We do not retain details of debit  or credit cards. 

When providing information about a third party such as in a joint application you should ensure you  have their permission. We will store their information as described in this privacy notice. 

  1. Use of Our Website 

Any data gathered via our website www.hellomortgage.com is owned solely by us and will only be  utilised for the purposes described in this policy. 

When visiting our website or using our online service, certain data is collected automatically. This  includes but is not limited to

How you connect to the internet, including your IP address. 

How you use our site such as screen resolution and browser data stored on your advice, such as cookies. A cookie is a text-only string of data that is entered into the cookie file or ‘memory’ of the browser on  your computer. It will typically contain the name of the domain from which the cookie has come, the  ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number. Cookies help Hello  Mortgage Ltd to improve the site and to deliver a better and more personalised service. 

Information about the device software and internet browser used. 

Location data such as the area of the IP address used when accessing our online services. 

This information enables us to estimate audience size and usage patterns, recognise you when you  return to the site and remember aspects of site subscription information and facilitate site enabled  communication services. 

In order to maintain and improve our level of customer service we may monitor or record our phone calls  with you. 

This is not only used for training purposes but also helps detect and prevent fraud. 4. Using Personal Information 

Personal data received by Hello Mortgage Ltd may be used in a number of ways in order to continually  improve the service we offer. 

This may include but is not limited to:

Enabling the use of our website to accept you as a new or returning customer 

Processing of an application for a financial product on your behalf 

Letting you know of changes to our products and services 

Confirming your identity and the information you provide 

Improving how we support our customers 

Staff Training 

Maintaining our records 

Improved communications 

Fraud investigation and prevention 

Complying with our regulatory and legal obligations 

When gathering personal information, we will always request your consent. 

We will also seek consent for marketing, market research and prize draw, competitions etc. Sharing your personal data within our Group  

If we ever look to use your personal information for any purpose not described in this policy, we will  seek to obtain your consent first. 

  1. Disclosure of Your Personal Information 

Hello Mortgage Ltd may disclose your information to our affiliates, associates or closely linked persons  (howsoever defined by law or regulation), their directors, officers, employees and agents as well as any  government entity or third party, for the purpose(s) outlined above or as a matter of law. 

Hello Mortgage Ltd may disclose your personal information to third parties

In the event that Hello Mortgage Ltd sell or buy any business or assets, in which case Hello Mortgage  Ltd may disclose your personal data to the prospective seller or buyer of such business or assets

If Hello Mortgage Ltd or substantially all of its assets are acquired by a third party, in which case  personal data held by it about its customers will be one of the transferred assets; and/or 

If Hello Mortgage Ltd are under a duty to disclose or share your personal data in order to comply with  any legal obligation, or in order to enforce or apply the terms of use and other agreements; or to protect  the rights, property, or safety of Hello Mortgage Ltd, its customers, or others. This includes exchanging  information with other companies and organisations for the purposes of fraud protection and credit risk  reduction. 

  1. Rights Regarding Your Personal Data 

You have the right to ask Hello Mortgage Ltd not to process your personal data for marketing

purposes.  Hello Mortgage Ltd will usually inform you if it intends to use your data for such purposes or if it intends  to disclose your information to any third party for such purposes. 

You can exercise your right to prevent the use of your data for marketing purposes by contacting Hello  Mortgage Ltd at hello@myinfinitygroup.co.uk or in writing at Hello Mortgage Ltd, Suite 20, Cookson  House, River Drive, South Shields, Tyne & Wear, NE33 1TL. 

The web site may, from time to time, contain links to and from the websites of Hello Mortgage Ltd.’s  partner networks, advertisers and affiliates. If you follow a link to any of these websites, you should note  that these websites have their own privacy policies and that Hello Mortgage Ltd does not accept any  responsibility or liability for these policies. You should check these policies before submitting any  personal data to these websites. 

  1. Persons Under the Age of 16

Hello Mortgage Ltd does not deliberately or intentionally collect personal identification information  online or otherwise, from any child under the age of 16 as our services are not directed at children. 

Any person under the age of 16 should seek approval from a parent/guardian prior to providing any  information. 

  1. Access to Your Personal Information 

You have the right to request a copy of the personal information about you free of charge and to have  any inaccuracies corrected. 

Please address requests to

Hello Mortgage Ltd, 20, Cookson House, River Drive, South Shields, Tyne & Wear, NE33 1TL or email  hello@myinfinitygroup.co.uk 

  1. Changes to This Privacy Policy 

Due to the rapidly evolving technologies and capabilities on the internet Hello Mortgage Ltd may need to  change this privacy policy over time. 

Hello Mortgage Ltd may revise these terms of use at any time for security, legal, best practice or  regulatory reasons by amending this page. 

Hello Mortgage Ltd will not use this right to make substantial changes to the terms to your detriment,  without giving you a chance to agree. 

You are expected to check this page from time to time to take notice of any changes Hello Mortgage Ltd  made, as they are binding on you, however data taken before any changes will not be affected without  your individual permission. 

This Privacy Policy was last updated on 09.08.19 

  1. Contacting Hello Mortgage Ltd 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed  to

Hello Mortgage Ltd, Suite 20, Cookson House, River Drive, South Shields, Tyne & Wear, NE33 1TL or email to hello@myinfinitygroup.co.uk or by telephone on 0191 300 9124

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